Samsung Galaxy S20 Ultra’s $1,400 camera is breaking for no reason

Samsung Galaxy S20 Ultra'due south $1,400 camera is breaking for no reason

(Image credit: nVr2EaRLey1981/Samsung Community Forums)

The Samsung Galaxy S20 Ultra has seen more than ane mishap in the last few months, but the latest one is the worst all the same: the glass covering the rear photographic camera array has been breaking, seemingly of its own accord. And Samsung won't set up it.

Several reports of the cleaved camera cover have been found on the Samsung Community Forums (1,2,3 , 4), (via SamMobile and TechRadar) likewise equally one on Twitter. The damage varies —some users merely seeing hairline cracks, others seeing dramatic-looking holes emerge in their phones. The users deny dropping or dissentious their phones in a mode that would cause this.

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Galaxy S20 Ultra camera broken — (Image credit: user9lo8d7TCKR/Samsung Community Forums)

One affair the reports accept in mutual is that the cracks began over the 100x zoom lens at the lesser of the camera module, which ends up limiting the zoom level as a side effect. Whether the mode this camera is built or installed is affecting the structural integrity of the camera module is uncertain, but it seems like an odd coincidence.

Samsung'southward response to users who accept reached out is that information technology tin can fix these problems, but that they'll have to pay. Despite the broken glass getting in the manner of the cameras' functionality, Samsung is because this "cosmetic damage," which isn't covered by the warranty, according to a comment by ane customer service representative.

As such, users with affected phones will need to pay $400 to supercede the glass, or $100 if they already forked out for Samsung Premium Care service. Sending your S20 Ultra off to be fixed could be more hard than usual considering the electric current lockdown that many countries are in, adding another irritating dimension to this trouble.

The Milky way S20 Ultra has seen several other problems since information technology launched in February. This includes issues with camera autofocus, a foreign green tint to the display and disappointingly curt bombardment life when used in its headlining 120Hz display refresh rate style.

Richard is a Tom'south Guide staff writer based in London, covering news, reviews and how-tos for phones, gaming, sound and whatsoever else people need advice on. Following on from his MA in Magazine Journalism at the University of Sheffield, he's also written for WIRED U.Thou., The Register and Creative Bloq. When not at piece of work, he's likely thinking about how to brew the perfect loving cup of specialty coffee.